Shipping policy

At Kemei Professionals, we aim to deliver your grooming products quickly, safely, and with complete transparency. Please read our shipping policy below to understand how orders are processed and delivered.

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1. Order Processing Time

• All orders are processed within 24–48 business hours after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next working day.

• You will receive an email/SMS confirmation once your order has been shipped.

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2. Shipping Time & Delivery Estimates

Delivery timelines depend on your location:

• Metro Cities: 2–5 business days

• Tier 2 & Tier 3 Cities: 4–7 business days

• Remote/Rural Areas: 5–10 business days

These are estimated timelines and may vary due to courier delays, weather conditions, or festivals.

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3. Shipping Charges

• We offer Free Shipping on all prepaid orders across India.

• For Cash on Delivery (COD) orders, a small COD fee may apply depending on the order value.

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4. Order Tracking

Once your order is shipped:

• You will receive a tracking link via SMS/email.

• You can track your shipment in real-time through our courier partner’s website.

If you face any issues with tracking, contact us at
[Your Support Email]
[Your Support Phone Number]

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5. Incorrect Address or Failed Delivery

• If the address provided is incorrect or unreachable, delivery may fail.

• The courier will attempt delivery up to 3 times.

• If the order is returned due to incorrect address or repeated non-delivery, reshipping charges may apply.

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6. Damaged or Tampered Packages

If your package appears tampered or damaged:

• Kindly record a video while unboxing.

• Do not accept the parcel if it is visibly damaged.

• Contact us within 24 hours of delivery with proof, and our team will assist with a replacement.

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7. International Shipping

Currently, we do not offer international shipping.
We ship only within India.

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8. Delays Due to Unforeseen Events

Delivery may be delayed due to:

• Natural disasters

• Political disturbances

• Courier operational issues

• High-volume sale events

We will keep you updated in such cases.

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9. Need Help?

For any shipping-related queries, reach us at:

kemeiprofessionals@gmail.com | +91 8104108528

We’re always here to help!