Return & Exchange Policy

We want you to have a smooth and satisfying shopping experience with us. If you receive a damaged, defective, or incorrect product, our customer support team is here to assist you.

Damaged or Defective Products:

If you receive a damaged, defective, or non-functional product, please contact our customer support team immediately after receiving your order. Our team will assist you in resolving the issue.

Please ensure that the product is returned with all original packaging, accessories, attachments, manuals, and other items provided with the product.

For electrical and personal-care products such as trimmers, hair clippers, curlers, straighteners, blow dryers, and hair stylers, the product may be inspected to determine the nature of the issue before a replacement or refund is approved.

If the product is found to be damaged due to misuse, accidental damage, improper handling, water exposure, unauthorized repairs, or any reason not attributable to us, the return, replacement, or refund request may not be accepted.

Exchange:

If you would like to exchange an eligible product for a different model, variant, or product, please contact our customer support team within 7 days of receiving your order.
Exchanges are subject to product availability. If the requested product is unavailable, a refund or suitable alternative option may be provided.

All exchange requests are subject to product inspection and approval by our team.
Products that have been used, altered, damaged due to improper handling, or returned without their original accessories and packaging may not be eligible for exchange.

Return Shipping:

For approved returns due to a damaged, defective, or incorrect product, the return shipping cost will be borne by us.

The reverse pickup details will be shared with you through email or WhatsApp after your return request has been approved.

Customers are requested to securely pack the product along with all original accessories and packaging to prevent damage during transit.

Return Process:

If you wish to return an eligible product, please contact our customer support team within 7 days of receiving your order.

Our team will review your request and guide you through the return process. A return pickup will be arranged once the return request is approved.

After approval, the return pickup will generally be completed within 3–4 working days by our courier partner.

Once the returned product reaches our warehouse, it will undergo a quality and condition inspection.

The product must be returned in its original condition, along with its original packaging, accessories, attachments, manuals, and other items provided with the order.

Refund Initiation:

Once we receive the returned product at our warehouse and it successfully passes the inspection process, the refund will be initiated For Cash on Delivery (COD) orders, the refund will be processed to the bank account provided by the customer. Please ensure that accurate bank account details are shared to avoid delays.

For orders paid through online payment methods, the refund will be initiated to the original payment method used during the purchase Refunds for eligible returns will generally be processed within 3–4 business days from the date the returned product is received and successfully inspected.

The time taken for the refunded amount to reflect in your bank account or payment method may vary depending on the respective bank or payment provider.

Important Note for Haircare & Styling Products:

Products such as trimmers, hair clippers, curlers, straighteners, blow dryers, and other styling tools should be returned with all original accessories and packaging. Returns may not be accepted for products showing signs of misuse, physical damage, burns, water damage, unauthorized repairs, or modification. For hygiene and safety reasons, products that have been used may not be eligible for return unless the product is found to be defective or damaged upon delivery. Please do not attempt to repair, dismantle, or modify a defective product before contacting our customer support team, as this may affect your eligibility for a return, replacement, or refund.

Policy Disclaimer:

All return, exchange, replacement, pickup, and refund requests are subject to the terms and conditions mentioned above. Timelines provided are indicative and may vary depending on courier services, product inspection, payment providers, and other operational factors.

The brand reserves the right to verify the condition and eligibility of the product before approving any return, exchange, replacement, or refund.